I am a dedicated tech support professional with 24 years of experience in Windows Software, and hardware. I have a Network Plus certification from CompTIA. I offer specialized assistance as a side project to help my friends and family while keeping my skills up-to-date. My expertise includes diagnosing and repairing Windows PC issues, setting up reliable backup solutions, and providing professional remote tech support. I manage requests through my ticketing portal on a first-come, first-served basis and focus on servicing the Afton, Bainbridge, Sidney, and Masonville NY areas. I genuinely enjoy helping others with their technology needs and ensuring their systems operate smoothly.